Fusion Garage CEO, Chandra Rathakrishna, has let loose with a post over at Fusion Garage’s new blog. Chandra says that he plans on “communicating directly with you on developments from within Fusion Garage and on industry issues” in the new space.
So far, it seems he’s done just that. In his first post, he addresses many of the recent criticisms about the Joojoo [product page]. What matters here is that he isn’t claiming that said criticisms are invalid, he’s accepting them for what they are and speaks of how Fusion Garage plans on fixing things. For one, he promises a “robust software update available shortly” that will “eliminate many of the problems that were widely reported in our initial product review cycle”.
It puts things into perspective when Chandra reminds us that Fusion Garage is only a 14-person company. While comparisons between the iPad and the Joojoo are rampant, Apple likely has hundreds of individuals working on a product like the iPad. Not to mention the cash and creative minds to market it just right. The fact that Fusion Garage has created and are now shipping a decent product is pretty impressive. Still, small company or not, people are expecting a certain value when they drop $500 on a computing device. Hopefully Fusion Garage will be able to get their good joojoo back before it’s too late. Respect to Chandra for being open, hopefully he keeps it up.